Privacy Policy

Kalliso Holdings Pty Ltd Privacy Policy

General
1. This is the privacy policy governs the way Kalliso Holdings Pty Ltd ACN 660 300 710 (Kalliso, we, us) handles personal information. It applies to all personal information we collect in connection with Kalliso PEM Programs (Program), via our websites (pem-acting.com, www.kalliso-wellbeing.com and www.pem-acting.com) and in person.
2. The privacy of our users is of the upmost importance to us.
Purpose
1. We comply with the Privacy Act 1988(Cth) (Privacy Act) and the Australian Privacy Principles (APPs), which regulate how we may collect, use, disclose and store personal information. ‘Personal information’ is information or an opinion about you (whether true or not) that identifies you or from which your identity is reasonably identifiable. It does not include data where the identity has been removed and it is not possible to connect the data to the individual.
2. The purpose of this privacy policy is to keep you informed of the ways we gather, manage, store, disclose and protect your personal information and help you to understand your rights (and our obligations) under the Privacy Act.
Changes to this privacy policy
1. We may change this privacy policy from time to time. The updated privacy policy will be posted on the Website with the date of the update shown.
2. We encourage you to periodically review this privacy policy to stay informed about how we collect, handle, store and share your personal information.
What personal information do we collect?
1. The personal information that we will collect from you will only be the information that you provide to us, such as your email address, telephone number, addreess when you create an account on our Program, any personal information (including your name and email address) you send us when making an enquiry or complaint or any data you otherwise explicitly permit for us to collect.
2. Usage information: collected as you navigate through our site, including details of your visits to our site, including traffic data, location data, logs, and other communication data and the resources that you access and use on our site.
3. Information collected through cookies and other tracking technologies: to improve and personalize your experience on our website.
How we use your information
1. We use information that we collect about you or that you provide to us, including any personal information, in the following ways:
  1. To provide, maintain, improve, and promote our services.
  2. To process transactions and send you related information, including confirmations and receipts.
  3. To respond to your comments, questions, and requests, and provide customer service.
  4. To communicate with you about products, services, offers, and events offered by Kalliso, and provide news and information we think will be of interest to you.
  5. To monitor and analyse trends, usage, and activities in connection with our services.
  6. To detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Kalliso and others.
Unsolicited information
1. If we receive personal information about you that we have not requested, and if we determine that we could not have lawfully collected that information under the Privacy Act if we had requested it, we will destroy or de-identify the information (if it is lawful and reasonable to do so). If we collect your personal information in an unsolicited manner, we will take reasonable steps to inform you of such collection and also how we use, disclose and secure your personal information. Such reasonable steps may include referring you to this privacy policy.
Purpose for handling your personal information
1. As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances. We may collect, hold, use and disclose your personal information for the purposes of:
  1. providing the Program and its service to you;
  2. administering our dealings with you, including sending you reminders, invoices, and marketing materials (if you opt in);
  3. communicating with you and providing you with relevant information;
  4. improve our product and service offering; and
  5. otherwise managing our business.
2. The legal basis for collecting and using personal information will depend on the specific circumstances in which it is collected. However, we will collect personal information from you as follows:
  1. Consent: where you have given consent to use the personal information for one or more purposes;
  2. Contract performance: it is necessary for the performance of a contract to which you are party; or
  3. Legal obligation: where we need to use your personal information to comply with a legal obligation (e.g. to defend and exercise legal claims).
3. For additional or specific information on our legal basis for processing your information, please contact our Privacy Officer using the contact details at the bottom of this Privacy Policy.
4. We may also use your personal information for activities in support of our primary business functions such as processing payments, administration, employment, management, marketing, contracting, IT, legal and customer support.
5. We will not use or disclose your personal information for any other purpose unless set out in this privacy policy, permitted under the Privacy Act, or you have otherwise consented to that use or disclosure.
Who do we disclose your personal information to?
1. We will not share, sell or trade your personal information with any entity or person, except as set out in this policy or as permitted by the Privacy Act.
2. We may disclose your personal information to:
  1. to our employees, contractors, and related entities, which provide support for our operations and services to you;
  2. our service providers, including providers of accounting, auditing, legal, banking, payment, debt collection, delivery, data processing, data analysis, document management and technology services; and
  3. government agencies for reporting and compliance purposes.
3. If we disclose information to a third party, we generally require that the third party protect your information to the same extent that we do.
Protection of your personal information
1. We will hold personal information as either secure physical records, electronically on our intranet system, in cloud storage, and in some cases, records on third party servers, which may be located overseas. We maintain appropriate physical, procedural and technical security for our office and information storage facilities to prevent loss, misuse, unauthorised access, disclosure, or modification of personal information.
2. We have put in place procedures to deal with personal information breaches and will notify you and any applicable regulator of a breach where we are legally required to do so. We will destroy or de-identify your personal information once it is no longer needed for a valid purpose or required to be kept by law.
Direct Marketing
1. Like most businesses, marketing is important to our continued success. We may use personal information (such as the email address provided by you when you created an account) to provide you with information about our products and services that we consider may be of interest to you. You will have the option to opt in to receiving marketing information from us when creating your User Account.
2. You may opt out at any time if you no longer wish to receive marketing information from us. You can do this by contacting our Privacy Officer or by using the ‘unsubscribe’ function included in our marketing emails.
Cookies
1. We may track your cookies when using our Website, but only if you opt-in when prompted to do so.
2. A cookie is a small text file stored in your computer’s memory or on your hard disk for a pre-defined period of time. We use cookies to identify specific machines in order to collect aggregate information on how visitors are experiencing our website. This information will help to better adapt our website to suit personal requirements. While cookies allow a computer to be identified, they do not permit any reference to a specific individual. For information on cookie settings of your internet browser, please refer to your browser’s manual.
Other privacy rights
1. Subject to certain limitations and restrictions (e.g. depending on circumstances such as where you reside) you may have the right to exercise additional rights in relation to your personal information. These may include the right to:
  1. request erasure of your personal information;
  2. object to processing of your personal information;
  3. request restriction of processing of your personal information;
  4. transfer your personal information (i.e. the right to data portability);
  5. not be subject to automatic decision making; and
  6. withdraw consent.
2. If you wish to exercise or obtain details of any of the rights set out above, please contact our Privacy Officer via the contact details at the bottom of this privacy policy. The Privacy Officer may require further information in order to assess the applicability of the right to the relevant circumstances.
Accessing and correcting your personal information
1. You may contact our Privacy Officer using the contact details below to request access to, or a correction of, the personal information that we hold about you. We will deal with your request within a reasonable time. On the rare occasion that we refuse access, we will provide you with a written notice setting out the reasons for the refusal and the relevant provisions of the Privacy Act that we rely on to refuse access. We will also provide you with avenues to complain about our refusal to provide you with access to the information.
2. We are not obliged to correct any of your personal information if we do not agree that it requires correction. If we refuse a correction request, we will provide you with a written notice with our reasons for refusing. We may recover reasonable costs in relation to a request for access to personal information.
Information retention
We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy and in each case in accordance with applicable legal and regulatory requirements in respect of permitted or required retention periods and limitation periods for taking legal action.
Resolving personal information concerns
Kalliso Holdings Pty Ltd
Address: 5 Lamaur Street, Warner QLD 4500
Warner QLD 4500
Email: [email protected]
Phone: 1300 201 968
1. We take all complaints seriously and will respond to your complaint within a reasonable period. You may also lodge a complaint with the Office of the Australian Information Commissioner by telephone: 1300 363 992 or by submitting an online enquiry form via the following link: https://forms.business.gov.au/smartforms/servlet/SmartForm.html?formCode=APC_ENQ&tmFormVersion.

This privacy policy was last updated on 2 April 2024.