Terms & Conditions

PEM Acting | Version: 2.1 | Last updated: 15 May 2026 | Effective: 15 May 2026

These Terms & Conditions (“Terms”) govern your access to and use of PEM Acting’s (ACN 652 711 307) (“PEM Acting,” “we,” “us,” or “our”) website, online courses, coaching services, digital content, and in-person events. By accessing or using our services, you agree to these Terms.

Please read these Terms carefully before purchasing or participating in any of our services. If you do not agree to these Terms, do not use our services.

1. Services

We may offer:

Online courses and digital educational content relating to the Perdekamp Emotional Method (PEM) and related somatic education
Group and one-on-one coaching
Live online sessions (which may be recorded with your consent)
In-person workshops and events in Australia, the United States, the European Union, Germany, and other countries
Instructor certification and licensing programmes

2. Eligibility

You must be at least 18 years old to purchase or participate in our services, or have the verified consent of a parent or legal guardian. Where we accept minors with parental consent, the parent or guardian agrees to these Terms on the minor’s behalf and is responsible for the minor’s use of our services.

3. Enrolment, Payment, and Access

Prices are displayed at checkout and include all applicable taxes (including GST in Australia and VAT in the EU/UK) unless otherwise stated. The total price, including all taxes and fees, will be displayed before you confirm your purchase, as required by the EU Consumer Rights Directive (Directive 2011/83/EU), Australian Consumer Law, and applicable US state laws.

Prices are displayed in the currency shown at checkout. Any currency conversion fees charged by your payment provider are your responsibility.
Payments are processed by our third-party provider, Stripe. We do not store full credit card numbers. Processing fees may apply and will vary based on the payment method, card type, and currency of the transaction. Fees are displayed at checkout and are non-refundable in the event of a cancellation or refund.
We may suspend or limit access for non-payment, chargebacks, suspected fraud, or material breach of these Terms. Before suspending access, we will provide you with reasonable notice (except in cases of suspected fraud) and an opportunity to remedy the issue.

4. Refunds, Rescheduling, Cancellations and Late Arrivals

Refund requirements vary by class type and jurisdiction.

Workshops & Courses

Cancellations made at least 24 hours before the scheduled start time of a workshop or the commencement date of a course are eligible for a full refund or reschedule. Please note that refunds and reschedules are subject to a $20 USD administration fee. No refund will be issued for cancellations made less than 24 hours before the scheduled start time.
Once a course has commenced, no full or partial refund will be provided for any withdrawal, regardless of how much of the course remains.
Courses and workshops are not pro-rated for partial attendance or missed sessions; if you miss part of a session or course, no credit or refund will be issued for the unused portion. Furthermore, you may be asked to book a catch-up session at your own cost if you miss more than one class within a course.
Exceptions to this no-refund policy may be considered solely at PEM Acting’s discretion in cases of emergency or extenuating circumstances. Any such request must be submitted in writing to [email protected] and may require supporting documentation.
EU and UK consumers: you may have additional rights under the 14-day withdrawal right described in Section 5 — please contact us at [email protected] for further information.
Workshop and/or course dates and locations may change for operational reasons. If an event is cancelled by us, we will provide a full refund of the fee or, at your option, a place at a rescheduled event.
If you are more than 15 minutes late to a workshop or course, you may be denied entry and forfeit participation without refund.

Private Coaching

Cancellations and reschedule requests made at least 24 hours before the scheduled start time of a session are eligible for a full refund or reschedule.
If you are running late, please notify us by email at [email protected] as soon as possible. If we have not received any communication from you within 15 minutes of the scheduled session start time, your session will be considered a no-show, will be forfeited, and will not be eligible for reschedule or refund.

Session Packages

Private coaching packages are subject to the following expiry periods, calculated from the date of purchase:
5-Pack (5 sessions): expires 5 months from the date of purchase
10-Pack (10 sessions): expires 8 months from the date of purchase.
All sessions within a package must be scheduled prior to the applicable expiry date. Any sessions remaining in the package at the expiry date will be forfeited without refund or credit. Sessions scheduled beyond the expiry date are not eligible for reschedule or refund.

Mandatory consumer protections:

US consumers: Nothing in these Terms limits any non-waivable consumer protection rights under applicable US federal or state law.
Australian consumers: Nothing in these Terms limits your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Our services come with guarantees that cannot be excluded, including guarantees of due care and skill and fitness for purpose. If our services have a major failure, you are entitled to a refund. If the failure is minor, you are entitled to have the issue remedied in a reasonable time.
EU consumers: Your statutory conformity guarantees under Directive 2019/770 (Digital Content Directive) and Directive 2011/83/EU (Consumer Rights Directive) are not affected by these Terms. See Section 5 for your 14-day withdrawal right.
UK consumers: Your statutory rights under the Consumer Rights Act 2015 are not affected by these Terms, including your rights in respect of digital content (satisfactory quality, fitness for purpose, as described). See Section 5 for your 14-day withdrawal right.
German consumers: Your rights under sections 327 to 327u BGB (contracts for digital products) and sections 437 to 441 BGB (remedies for defects) are unaffected.

5. EU and UK Right of Withdrawal (14-Day Cooling-Off Period)

If you are a consumer in the European Union or the United Kingdom, you have the right to withdraw from a distance contract within 14 days of the date the contract is concluded, without giving any reason. This right applies to online purchases of courses, coaching, and digital content.

a) How to exercise your withdrawal right

To withdraw, inform us in writing of your decision by a clear statement (for example, email to [email protected]). You may use the model withdrawal form below, but it is not obligatory.

If you withdraw, we will reimburse all payments received from you without undue delay and in any event within 14 days of the day on which we are informed of your withdrawal, using the same means of payment as you used for the original transaction.

b) Waiver for immediate digital access

If you request immediate access to digital content (such as an online course) before the 14-day withdrawal period expires, you will be asked to provide express consent and acknowledge that you lose your right of withdrawal once the digital content has been fully provided. This is in accordance with Article 16(m) of the Consumer Rights Directive (EU) and Regulation 37 of the Consumer Contracts Regulations 2013 (UK).

If you withdraw after accessing part of a digital service but before it has been fully provided, you may be charged a proportionate amount for the service received up to the point of withdrawal.

c) Exceptions

The right of withdrawal does not apply to in-person events where the contract specifies a particular date or period of performance and we have fully performed (Article 16(a) CRD).

d) Model withdrawal form

Model Withdrawal Form (complete and return this form only if you wish to withdraw from the contract)

To: PEM Acting, Suite No. 1861, 17 Gould Road, Herston 4006 QLD Australia
[email protected]

I hereby give notice that I withdraw from my contract for the provision of the following service: [description]

Ordered on: [date] / Received on: [date]

Name of consumer: _______________

Address of consumer: _______________

Signature (if sent on paper): _______________

Date: _______________

From June 2026: Under Directive (EU) 2023/2673, we will provide a clear “Cancel my contract” function on our website for EU consumers with recurring services. We will implement this in advance of the applicable deadline.

6. Health Disclaimer and Informed Consent

IMPORTANT — PLEASE READ CAREFULLY

The Perdekamp Emotional Method (PEM) is a somatic education technique involving physical and emotional exercises. PEM is not therapy, counselling, psychotherapy, or medical treatment. PEM Acting instructors are trained and certified in the PEM method but are not licensed therapists, psychologists, psychiatrists, or healthcare providers.

PEM sessions may involve physical movement and exercises designed to elicit genuine emotional responses. Participants may experience intense emotional reactions, physical discomfort, or heightened emotional states during or after sessions. These responses are a normal part of the PEM process.

Before participating, you should:

Consult a qualified healthcare professional if you have any pre-existing physical or psychological conditions, including but not limited to heart conditions, respiratory conditions, musculoskeletal injuries, anxiety disorders, depression, PTSD, or any condition that may be affected by physical exertion or emotional activation.
Inform your PEM Instructor of any conditions, injuries, or concerns that may affect your participation.

Your right to stop: You may stop participating in any exercise or session at any time, for any reason, without penalty or financial consequence. If you feel unwell, distressed, or uncomfortable at any point, please stop immediately and inform your instructor.

7. Assumption of Risk (In-Person & Online Events and Sessions)

In over 25 years, there have been no emotional accidents with certified PEM instructors. PEM Training is for everyone, and PEM instructors attempt to make the exercises as inclusive as possible for all abilities. All exercises are able to be modified according to one’s ability.

By participating in in-person and online PEM Acting events, workshops, or PEM sessions, you acknowledge and voluntarily assume the following risks:

Physical risks associated with somatic exercises, including muscle soreness, strain, fatigue, or injury
Emotional risks, including experiencing intense or unexpected emotional responses
Risks inherent to group workshop environments, including the actions of other participants
Risks associated with travel to and from event venues

You confirm that you are physically and psychologically fit to participate and that you have disclosed any relevant conditions to your instructor before the session. You participate voluntarily and at your own risk.

This assumption of risk does not: (a) exclude liability for death or personal injury caused by our negligence or that of our instructors (which cannot be excluded under the laws of Australia, the UK, the EU, Germany, or the United States); (b) limit your rights under the Australian Consumer Law, EU consumer law, or any other mandatory consumer protection regime; or (c) constitute a waiver of any right that cannot be waived under applicable law.

8. Health, Safety, and Event Conduct

For in-person and online events, you agree to follow reasonable instructions from PEM Acting staff, instructors, and venue personnel, and to comply with applicable laws and venue rules. You are responsible for your own travel, accommodation, and personal belongings unless we state otherwise in writing.

We reserve the right to remove a participant from an event if their behaviour poses a risk to the health or safety of themselves or others. Where we exercise this right, we will provide a proportionate refund for any unused portion of the event, unless the removal is due to the participant’s breach of these Terms or unlawful conduct.

9. Acceptable Use

You agree not to:

Harass, abuse, or harm others
Use hateful, racist, misogynistic, homophobic, or otherwise discriminatory language
Make inappropriate advances toward other participants, facilitators, or staff
Disrupt sessions or events
Attempt to access accounts or systems without authorisation
Record, reproduce, or redistribute sessions or materials without written permission
Use our services to violate any law or the rights of others
Reverse-engineer, decompile, or create derivative works from our digital content

PEM Acting reserves the right to remove any participant who displays unprofessional, disruptive, discriminatory, or otherwise unacceptable behaviour, including but not limited to any of the conduct listed above, or who repeatedly and wilfully refuses to engage with class exercises as directed. Removal under these circumstances will not entitle the participant to a refund of any fees paid.

10. Intellectual Property

All content provided by PEM Acting (including course materials, videos, text, downloads, templates, branding, and logos) is owned by or licensed to PEM Acting and protected by intellectual property laws.

The trademarks Kalliso and PEM (Perdekamp Emotional Method) are registered or pending trademarks of PEM Acting Holding Pty Ltd, licensed to PEM Acting.

You may use materials only for your personal, non-commercial use unless we agree otherwise in writing. You may not reproduce, distribute, publicly display, or create derivative works from our materials without our prior written consent.

Copyright complaints: If you believe that any content on our website or in our materials infringes your copyright, please contact us at [email protected] with a description of the alleged infringement, the location of the material, and your contact information. For US residents, we will process notices in accordance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. Section 512.

11. User Content

If you submit content (such as comments, questions, feedback, testimonials, or materials) you grant PEM Acting a non-exclusive, worldwide, royalty-free licence to use, reproduce, and display that content for business and educational purposes, subject to our Privacy Policy.

This licence continues for as long as the content is used for the purpose for which it was submitted. You may request that we cease using your content by contacting [email protected]. We will take reasonable steps to remove your content from future materials within 30 days of your request, though we cannot recall materials already distributed.

If we use your testimonial or feedback for marketing purposes, we will do so in compliance with applicable endorsement and advertising guidelines, including the Australian Competition and Consumer Act, the FTC Endorsement Guides (16 CFR Part 255), and the UK ASA CAP Code.

12. Recordings, Photos, and Media

Some in-person and online sessions and workshops may be recorded or photographed. We will inform you in advance if a session will be recorded and provide you with an opt-out option. Your participation in recorded sessions is subject to the student/media consent form presented to you at enrolment, registration, or attendance.

Consent is required before recording. In jurisdictions that require all-party consent for recordings (including California under Cal. Penal Code Section 632 and Germany under Section 201 StGB), we will obtain your explicit consent before any recording. If you do not consent to recording, you may still participate in the session and we will take reasonable steps to exclude you from any recording.

If you opt out of marketing use (where offered), we will take reasonable steps to respect your selection. You may withdraw consent for future marketing use at any time.

You may not record audio or video of any session, workshop, course, meeting, or class without prior explicit written consent from PEM Acting. Unauthorised recording may constitute a criminal offence in certain jurisdictions, and may also give rise to civil liability. Any participant found to have made an unauthorised recording will be removed from the course without refund, required to immediately and permanently delete all such recordings, and PEM Acting reserves the right to pursue any and all legal remedies available.

13. Disclaimers

To the extent permitted by applicable law, our services are provided on an “as is” and “as available” basis. We do not guarantee specific results or outcomes. Any examples or testimonials are illustrative only and are not promises of results.

Consumer law carve-outs — this disclaimer does not affect:

Australian Consumer Law: If you are an Australian consumer, our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), including guarantees of due care and skill (section 60) and fitness for purpose (section 61).
EU consumer rights: If you are an EU consumer, your statutory conformity guarantees under the Digital Content Directive (Directive (EU) 2019/770) and applicable national implementing legislation are not affected by this disclaimer.
UK consumer rights: If you are a UK consumer, your statutory rights under the Consumer Rights Act 2015 (including sections 34-41 on digital content and sections 49-52 on services) are not affected by this disclaimer.
German consumer rights: If you are a German consumer, this disclaimer does not exclude or limit rights under sections 307-309 BGB (prohibition of unfair standard terms), and the implied warranties under sections 327 to 327u BGB for digital products apply in full.

14. Limitation of Liability

To the maximum extent permitted by applicable law, PEM Acting is not liable for indirect, incidental, special, or consequential losses arising from your use of our services. This includes loss of profits, loss of revenue, or loss of data.

This limitation does not apply to:

Death or personal injury caused by our negligence or the negligence of our employees, agents, or instructors
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded or limited under applicable law, including the Australian Consumer Law (section 64A), the UK Consumer Rights Act 2015 (section 65), and EU consumer protection directives
Gross negligence or intentional misconduct (as required under German law, BGB section 309 No. 7)

To the extent permitted by law, our total aggregate liability to you for all claims arising under or in connection with these Terms shall not exceed the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.

15. Indemnification

You agree to indemnify and hold harmless PEM Acting, its officers, employees, instructors, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to:

Your breach of these Terms
Your violation of any law or the rights of any third party
Any content you submit through our services
Your conduct at in-person and online events that causes harm to other participants or property

This indemnification does not apply to the extent that the claim arises from PEM Acting’s own negligence, breach, or wilful misconduct, or to the extent prohibited by applicable consumer protection law.

16. Force Majeure

Neither party shall be liable for any failure or delay in performing obligations under these Terms where such failure or delay results from circumstances beyond the reasonable control of the affected party (“Force Majeure Event”), including but not limited to:

Pandemic, epidemic, or public health emergency
Natural disaster, fire, flood, earthquake, or severe weather
Government orders, travel bans, lockdowns, or border closures
War, terrorism, civil unrest, or sanctions
Venue closure, utility failure, or critical infrastructure disruption
Strike, labour dispute, or industrial action (other than by the affected party’s own employees)

If a Force Majeure Event prevents us from delivering an in-person or online event or scheduled service, we will notify you as soon as reasonably practicable and, at your option, either reschedule the event to a future date or provide a full refund of the event fee. If the Force Majeure Event continues for more than 90 days, either party may terminate the affected service by written notice, and we will provide a pro-rata refund for any unused portion.

17. Termination

We may suspend or terminate your access to services if you materially breach these Terms, misuse our platforms, or engage in conduct that we reasonably believe is harmful or disrespectful to other participants, our staff, or our business. Before terminating your access, we will:

Provide you with written notice of the reason for termination (except where immediate termination is required to prevent harm to others or to comply with a legal obligation)
Give you a reasonable opportunity to remedy the breach (where the breach is capable of remedy)
Refund any prepaid fees for services not yet delivered, on a pro-rata basis

You may terminate your use of our services at any time by contacting us at [email protected]. Your right to a refund upon voluntary termination is governed by Section 4 and any applicable Refund Policy.

18. Automatic Renewal (If Applicable)

If any of our services involve automatic renewal or recurring payments (for example, a subscription to ongoing course content or a coaching program), the following applies:

We will clearly disclose the automatic renewal terms, including the renewal price and frequency, before you complete your purchase.
Your affirmative consent to the automatic renewal will be obtained separately from your agreement to these Terms.
You will receive a confirmation of the automatic renewal terms after purchase.
You may cancel the automatic renewal at any time through your account settings or by contacting us at [email protected]. Cancellation will take effect at the end of the current billing period.

This section is provided in compliance with the California Automatic Renewal Law (California Business and Professions Code sections 17600-17606) and comparable laws in other US states. EU and UK consumers also have the right to cancel recurring services under the Consumer Rights Directive and Consumer Contracts Regulations respectively (see Section 5).

19. Dispute Resolution

a) Informal resolution

Before commencing formal proceedings, you agree to contact us at [email protected] and attempt to resolve the dispute informally for a period of at least 30 days. Most concerns can be resolved through direct communication.

b) Jurisdiction

Subject to mandatory consumer protection laws that may grant you the right to bring proceedings in your local courts, any dispute arising under or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of New South Wales, Australia.

c) Mandatory local forums

Nothing in this clause prevents you from bringing proceedings in a forum required by mandatory consumer protection law in your jurisdiction, including:

Australia: State and territory consumer tribunals (NCAT, VCAT, QCAT, and others) have jurisdiction regardless of this clause.
EU: Under Regulation (EU) No 1215/2012 (Brussels I Recast), EU consumers may bring claims in the courts of the member state in which they are domiciled.
UK: UK consumers may bring claims in the courts of England and Wales, Scotland, or Northern Ireland, as applicable.
Germany: German consumers may bring claims before the courts at their place of domicile (section 29c ZPO).
California: California consumers retain all rights under the California Consumer Legal Remedies Act (Cal. Civ. Code section 1750 et seq.), which cannot be waived by contract.

20. Governing Law

These Terms are governed by the laws of Queensland, Australia, without regard to conflict of law principles. Mandatory consumer protections in your country or US state (including but not limited to the Australian Consumer Law, EU Consumer Rights Directive, UK Consumer Rights Act 2015, German BGB consumer provisions, and California consumer protection statutes) continue to apply to the extent they cannot be excluded by contract.

21. Changes to These Terms

We may update these Terms from time to time. For non-material changes, the most current version will be posted on our website with the updated date and version number.

For material changes: We will provide you with at least 30 days’ advance notice (by email to the address associated with your account or by prominent notice on our website) before the changes take effect. If you do not agree to the updated Terms, you may discontinue use of our services before the changes take effect. Continued use after the effective date of material changes constitutes acceptance, except where applicable law requires affirmative consent.

22. General Provisions

a) Entire agreement

These Terms, together with our Privacy Policy and any Refund Policy applicable to your purchase, constitute the entire agreement between you and PEM Acting regarding the use of our services. They supersede all prior negotiations, representations, and agreements relating to the subject matter.

b) Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be severed or modified to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

c) Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by PEM Acting to be effective.

d) Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to an affiliate or successor entity, provided the assignee assumes our obligations to you.

e) Notices

Notices to you may be sent to the email address associated with your account. Notices to PEM Acting should be sent to [email protected] or to our registered address.

f) Accessibility

We are committed to making our services accessible to individuals with disabilities. If you require reasonable accommodations to participate in our services (whether online or in-person), please contact us at [email protected] and we will work with you to provide appropriate accommodations where practicable.

23. Instructor Qualifications

PEM instructors are trained and certified in the Perdekamp Emotional Method (PEM) through PEM Acting’s instructor certification programme. Instructors are not licensed therapists, psychologists, psychiatrists, counsellors, or healthcare providers. PEM instruction is somatic education, not therapy or medical treatment.

24. Unauthorised Teaching of PEM

The Perdekamp Emotional Method (PEM) is a proprietary methodology owned by PEM Acting. Certified PEM Instructors are licensed by PEM Acting to teach PEM within the terms of their instructor agreement.

Unless you hold a current PEM Instructor certification, or have received explicit written permission from PEM Master Instructor Sarah Victoria or PEM Founder Stephan Perdekamp, you may not teach, facilitate, or present PEM — or any material derived from it — to others in any context, whether commercial or otherwise.

Unauthorised teaching of PEM undermines the quality, safety, and integrity of the methodology and may constitute a breach of these Terms as well as applicable intellectual property law.

25. Contact

For questions about these Terms, contact:

Email: [email protected]

Post: PEM Acting, Suite No. 1861, 17 Gould Road, Herston 4006 QLD Australia

PEM Acting (ACN 652 711 307)

Terms & Conditions — Version 2.1, Effective 15 May 2026

TERMS AND CONDITIONS