Terms and Conditions
pem-acting.com Effective Date: January 15, 2022 | Last Updated: January 3, 2026
1. Agreement to These Terms
By accessing or using the PEM Acting website at pem-acting.com (the “Site”), registering for any class, workshop, program, or service offered by PEM Acting (collectively, the “Services”), or completing any booking through our online reservation system, you (“Student” or “you”) agree to be bound by these Terms and Conditions (“Terms”).
If you do not agree to these Terms in their entirety, do not access the Site or enroll in any Services.
PEM Acting is operated by Kalliso (“PEM Acting,” “we,” “our,” or “us”), based in Brisbane, Australia. These Terms are effective globally, including but not limited to Germany, North America, and Los Angeles, California.
2. Eligibility
Our Services are available to adults only. By enrolling in any PEM Acting class or program, you represent and warrant that you are 18 years of age or older. PEM Acting does not knowingly enroll individuals under the age of 18. If we discover that an enrolled student is under 18, we reserve the right to immediately terminate their enrollment and issue a prorated refund at our sole discretion.
3. Enrollment and Registration
3.1 Online Booking
Enrollment in PEM Acting classes and programs is completed through our online booking system (powered by Amelia). Enrollment is not confirmed until you receive a written booking confirmation via email.
3.2 Class Availability
All classes and programs are offered subject to availability. PEM Acting reserves the right to limit enrollment numbers and to waitlist students when capacity is reached.
3.3 Accuracy of Information
You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary. PEM Acting is not responsible for enrollment errors, missed communications, or scheduling conflicts arising from inaccurate information you provide.
4. Fees and Payment
4.1 Tuition and Fees
All applicable tuition, fees, and program costs are displayed on the Site at the time of enrollment. PEM Acting reserves the right to adjust pricing at any time, provided that any price changes will not affect confirmed enrollments.
4.2 Payment Terms
Full payment is due at the time of enrollment unless a payment plan has been expressly agreed upon in writing by PEM Acting. Payments are processed securely through our booking system (Amelia), which supports the following payment methods: PayPal, Stripe (including Apple Pay and Google Pay), WooCommerce, Mollie, Razorpay, and Square. All transactions are processed in the currency displayed at the time of booking.
4.3 Failed Payments
If a payment is declined or reversed, PEM Acting reserves the right to suspend your enrollment until payment is received. You are responsible for any fees or charges associated with failed or reversed transactions.
4.4 Applicable Law and Taxes
All financial obligations, including applicable taxes, duties, or levies arising from your enrollment, are governed by the laws of the jurisdiction of the customer named on the booking. You are solely responsible for determining and fulfilling any tax obligations applicable to you under the laws of your jurisdiction.
5. Cancellation and Refund Policy
5.1 Cancellation by Student
If you wish to cancel your enrollment, you must notify PEM Acting in writing at [email protected] prior to the applicable deadline. The following cancellation policy applies:
Cancellation 7 or more days before the class or program start date: No refund will be issued. You may request a credit toward a future enrollment at PEM Acting’s sole discretion.
Cancellation within 7 days of the class or program start date: No refund will be issued under any circumstances.
No-shows or cancellations after a class or program has begun: No refund will be issued.
All sales are final. PEM Acting does not offer refunds for any reason once a booking is confirmed. By completing your enrollment, you acknowledge and accept this no-refund policy.
5.2 Cancellation by PEM Acting
PEM Acting reserves the right to cancel any class or program due to insufficient enrollment, instructor illness or emergency, venue unavailability, or other circumstances beyond our reasonable control. In the event of a PEM Acting-initiated cancellation, enrolled students will receive a full refund of all tuition and fees paid, or the option to transfer to a comparable program. PEM Acting shall not be liable for any additional costs incurred by students as a result of a cancellation, including travel or accommodation expenses.
5.3 No-Shows
Students who fail to attend a class or program without prior written notice to PEM Acting are not entitled to a refund or any form of credit.
5.4 Makeup Sessions
PEM Acting does not offer makeup sessions under any circumstances. If you are unable to attend a scheduled class or program, your enrollment fee is forfeited.
6. Code of Conduct
PEM Acting is committed to providing a professional, respectful, and focused learning environment. By enrolling, you agree to:
Treat instructors, staff, and fellow students with courtesy and professionalism at all times.
Arrive on time and prepared for each session.
Refrain from disruptive, harassing, discriminatory, or threatening behavior of any kind.
Follow all instructions provided by PEM Acting instructors and staff.
Comply with any location-specific rules and regulations for in-person sessions.
PEM Acting reserves the right to remove any student from a class or program, without refund, for violation of this Code of Conduct or behavior that PEM Acting determines, in its sole discretion, is disruptive or harmful to the learning environment.
7. Intellectual Property
7.1 PEM Acting Content
All course materials, curricula, exercises, videos, handouts, and other content provided by PEM Acting are the exclusive intellectual property of PEM Acting or its licensors and are protected by applicable copyright, trademark, and other intellectual property laws. You may use such materials solely for your personal educational purposes. You may not reproduce, distribute, modify, publicly perform, or create derivative works from any PEM Acting content without prior written consent.
7.2 Recording Policy
Recording of any PEM Acting class, workshop, or program — whether by audio, video, or any other means — is strictly prohibited without the prior express written consent of PEM Acting. Any authorized recordings are for your personal use only and may not be shared, published, or distributed in any form.
7.3 Student Work
You retain ownership of original creative work you develop as a student. However, by participating in PEM Acting programs, you grant PEM Acting a non-exclusive, royalty-free license to use footage, photographs, or recordings of your participation captured by PEM Acting solely for PEM Acting’s promotional and marketing purposes. PEM Acting will make reasonable efforts to notify you before using such materials. You may opt out of this license by submitting a written request to [email protected].
8. Privacy
PEM Acting collects and processes personal information as described in our Privacy Policy, which is incorporated into these Terms by reference and available on the Site. By using the Site or enrolling in Services, you consent to our data practices as described in the Privacy Policy.
As a globally operating service based in Brisbane, Australia, PEM Acting complies with applicable privacy laws in the jurisdictions in which it operates, including but not limited to the Australian Privacy Act 1988, the EU General Data Protection Regulation (GDPR) for students in Germany and the European Union, and applicable California and U.S. privacy laws for students in North America.
9. Disclaimer of Warranties
THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
PEM ACTING DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR EXPECTATIONS, THAT ANY PARTICULAR OUTCOME OR CAREER RESULT WILL BE ACHIEVED, OR THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PEM ACTING, ITS OWNERS, INSTRUCTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL PEM ACTING’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS EXCEED THE TOTAL AMOUNT YOU PAID TO PEM ACTING IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
11. Indemnification
You agree to indemnify, defend, and hold harmless PEM Acting and its owners, officers, instructors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any third-party right; or (d) any misrepresentation made by you in connection with your enrollment.
12. Governing Law and Dispute Resolution
12.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws applicable to the jurisdiction of the customer named on the booking. Where jurisdiction cannot be determined from the booking, these Terms shall be governed by the laws of Queensland, Australia.
12.2 Dispute Resolution
In the event of a dispute arising out of or relating to these Terms or the Services, the parties agree to first attempt resolution through good-faith negotiation. If the dispute cannot be resolved informally within thirty (30) days, either party may pursue resolution through the applicable courts or dispute resolution bodies of the relevant jurisdiction.
12.3 Venue
To the extent any dispute proceeds to formal proceedings, the parties consent to the jurisdiction of the courts applicable to the customer’s jurisdiction as identified on the booking.
13. Changes to These Terms
PEM Acting reserves the right to modify these Terms at any time. We will notify enrolled students of material changes via email or by posting an updated version on the Site with a new effective date. Your continued use of the Site or Services following any such update constitutes your acceptance of the revised Terms.
14. Entire Agreement
These Terms, together with the Privacy Policy and any enrollment confirmation or written agreement signed by both parties, constitute the entire agreement between you and PEM Acting with respect to the Services and supersede all prior or contemporaneous communications and proposals, whether oral or written.
15. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
16. Contact Information
For questions regarding these Terms, please contact:
PEM Acting Operated by Kalliso Brisbane, Australia Email: [email protected] Website: pem-acting.com
Effective January 15, 2022 | Last Updated January 3, 2026 PEM Acting | Operated by Kalliso | pem-acting.com